Refund policy

At Clay Form, we want you to feel confident when shopping with us. If a purchase does not meet your expectations, please review the following return and refund terms.

30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To qualify for a standard return, items should be unworn, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable. Proof of purchase or an order number is required.

Items that have been worn, washed, altered, damaged through use, or returned in a condition that prevents reasonable resale may not qualify for a standard return, except where applicable law provides otherwise.

How to Request a Return

To initiate a return, please contact us at hello@clayform.us and provide:

Your order number
The item or items you wish to return
The reason for your return
Photographs, if the item is damaged, defective, or incorrect

Please wait for return instructions before sending any item back. Returns sent without prior coordination may experience processing delays.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other customer preference reasons, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the circumstances and explain the appropriate return shipping arrangements or other available resolution.

Original shipping fees are generally non-refundable for preference-based returns, except where required by applicable law or where the return results from an issue attributable to us.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Please allow additional time for the refund to appear in your account after it has been processed.

Exchanges

If you need a different size or item, please contact us at hello@clayform.us. Exchanges are subject to product availability. Depending on the circumstances, we may recommend returning the original item and placing a new order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number, a description of the issue, and photographs where possible. We will review your request and work with you to determine an appropriate solution.

Late or Missing Refunds

If an approved refund has not appeared in your account, first check your payment account and contact your bank or payment provider, as processing times may vary. If you still need assistance, contact us at hello@clayform.us.